Refund Policy

Last updated: 2026-11-12

This policy applies to everything you buy from SecuryTik online: SAMM and SOVA licences and add-ons, SILA courses and exams, server setups and other services, whatever the payment method (card, Binance, crypto, ShamCash or other). By paying, you accept this policy and our Terms of Service.

1. When you get a refund

You receive a full refund when the problem is on our side:

• We did not activate your licence or deliver the service you paid for.
• Your licence, the software or the service you bought has a problem that we cannot fix.

When you report a problem, we first work to fix it. If we cannot, we refund you.

2. When a refund is not given

Once your licence is activated or the service delivered and working as described, the purchase is final. Whether and how much you use it is your choice and is not a reason for a refund.

3. How to ask for a refund

Email accounts@securytik.com with your order number and the email address of your account, or contact us on WhatsApp from our website. We answer within 2 working days.

4. How the money is returned

Refunds are made to the same payment method. Card refunds reach your card within 5 to 15 working days, depending on your bank. Crypto and other payments are returned to the same account or wallet. Gateway and network fees already paid are not refunded.

5. Card payments and disputes

Please contact us before opening a dispute with your bank: we refund quickly whenever this policy allows it. Card payments are protected by 3-D Secure.

6. Contact

Questions? Email accounts@securytik.com or write to SecuryTik, Beirut, Lebanon.